Craig Summers of IT solutions firm Manhattan Associates discusses how CSCOs and CIOs need to examine ChatGPT’s potential ChatGPT for enhancing supply chains. ChatGPT has been among the top trending topics in 2023. This is because the world is fascinated and uncertain of the function this technology will play – and must be able to play in our daily lives. ChatGPT is a large language model developed by OpenAI, an artificial intelligence research lab founded in 2015 by a small group of technology experts, including Elon Musk. It employs machine-learning algorithms to comprehend and create human-like responses to queries and questions. Uncertain of what the use of ChatGPT could be for supply chain management, Supply Chain Digital asked an expert to provide their perspective on the subject. Craig Summers is MD UK & Ireland at IT solutions firm Manhattan Associates, and this is his perspective on the implications ChatGPT could have on the supply chain realm.

What do I ChatGPT be used to improve supply chains?

What makes ChatGPT essential to think about in supply chain planning? Suppose the chatbot question asks the following. In that case, it replies: “ChatGPT can be a useful tool in the supply chain, helping to automate processes, provide insights, and facilitate communication and collaboration between different stakeholders.” In essence, it’s not a mistake.

Gartner believes that the use of generative AI in supply chains is still a way away due to the way the application fundamentally learns. It is trained with more than 700 GB of data collected from every corner of the Internet and more than 300 billion phrases; ChatGPT has a vast data pool to learn; however, this isn’t always the situation concerning the supply chain itself.

The supply chain model is intricate and specific to every company. This is why the introduction of AI generative into the supply chain, in general, is likely to be a decade from now.

What should supply chain managers look at ChatGPT?

Although a decade can be long, especially in the realm of technology, it is a matter of whether supply chain executives can afford to relax and watch to see if the generative AI disappears or tapers off. In addition to the technical aspects of using generative AI for supply chains or in any other field, it is also a matter of ethical and legal issues.

For instance, is it possible for a business to claim credit for the content created by chatbots? What is the best way to give credit to the work AI produces?

The issue that many CIOs and CTOs are likely to be asking is whether their organizations should invest in these kinds of technologies, considering the predictions of analysts that they won’t be available for implementation before 2030.

Supply chain key supply chain question the generative AI?

It’s this Could we not afford to look into the possibilities of AI that are generative AI? ChatGPT has exposed users and businesses to a totally different class of software that puts the power and capabilities of AI in the open for everyone to see. It has helped to make AI more accessible. Technology leaders who do not have their app-development team thinking about how they can use generative AI are likely to put their organizations at a disadvantage. This could be the real transformative potential of ChatGPT for businesses big and small, as well as far and wide, not just in the supply chain. It’s not only about the applications of intelligent AI currently but how it fundamentally alters how we think about what is possible shortly. We are shifting away from click-driven menus and towards more natural dialogic interfaces.